Enterprises today are increasingly turning to intelligent chatbots to streamline their business operations and provide superior customer service. These chatbots, increasingly powered by AI tools such as ChatGPT,…
As an enterprise, providing personalized, instant and round the clock support is the key to retain customers, and chatbots are one of the best ways to accomplish this.…
Customers today are more demanding than ever, and, in a hyper connected world, providing exceptional customer service is a must-have. Enterprises can either accept this reality, or perish.…
In today’s hyper -competitive business environment, customer experience will stand out as the crucial differentiator between an enterprise that grows YoY and one that doesn’t. This is not…
The modern day knowledge worker is distracted. In fact, the average attention span of a normal human being is 8.25 seconds. To keep things in perspective, a Goldfish…
Here are our major updates from the month of March: New Feature: Right-To-Left in chatbot Right to Left chatbot support is now available for languages such as Arabic.…
In today’s world, you need to keep your customers happy, with quick resolution of issues and lesser resolution times. If you don’t, you can rest assured that your…
The accountancy market in the UK The accountancy market in the UK has been growing steadily, despite challenging economic conditions globally. The UK has one of the highest…
Help desk v/s Service desk. These two terms are used interchangeably by many teams, but both have a world of difference between them. It is important to understand…
Have you ever bought something online or in person just to find that you can’t use the product without a lengthy setup process? I recently bought a high-resolution…
Here are our major updates from the month of February: Features Copy Paste Feature for Agent Message: In the send area, you can now copy and paste a…
We have all encountered this scenario. You are browsing through your favorite news website or travel blog and suddenly a screen pops up that asks you explicit permission.…
WhatsApp currently has 2.78 billion users worldwide, according to this report. There were nearly 292 million WhatsApp Business downloads in India until June 2022. With numbers as impressive…